You’ve been using Employer Access to make salary and address changes, and to drop or add dependents. Now you can manage your payments online, giving you greater flexibility and control.
How to get to your Payment Overview page:
From your dashboard in Employer Access, select the “Payments” Quick Link. Here, you’ll see:
- Current billing status on the right.
- A link to make a one-time payment on the left.
- Pending payments (if applicable) in the top of the chart below your billing status information.
- Payment history for the previous 18 months, listed below any pending payments.
Recurring payments
If you make your payments automatically with ACH bank drafts, you’re already set up for recurring payments.
Manage the accounts you use to pay your account:
- Select the “Payment Accounts” tab in the chart below your billing status.
- Your current checking or savings account is listed. You may edit or delete this account by selecting the appropriate link to the right of that account.
- Add another bank account by selecting the “Create a New Payment Account” link.
- Prior to your scheduled payment date, you may select which account you want the payment to be made from.
Set the schedule for your recurring payments:
- Select the “Recurring Payments” tab in the chart below your billing status.
- Your current payment schedule is listed:
- An “Active Status” confirms that you are currently set up for recurring payments.
- Your “Payment Account” names the account your payment will be drafted from. (You may “name” your accounts to help you identify which account is active. For example, you may call your current payment account “Checking” and create a new account called “Savings.”)
- “Recurrence” tells you which day of the month your payment account will be drafted.
- “Amount” will normally say “Billed Amount.” The actual dollar amount will be listed in your billing status as the “Amount Due.”
- You may edit this information by selecting the “edit” link to the right. From here, you may:
- Change your preferred Payment Account.
- Indicate whether you want your account to be drafted on the billing date or on another date.
- Select the day of the month you want your recurring payment to be made, if you prefer a day other than your billing date.
- Stop or activate recurring payments.
Need help? Feel free to call us at 1-888-98-GUIDE (1-888-984-8433) between 7 a.m. and 6 p.m. CT Monday through Friday or email us.