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Security and Confidentiality of Your Information

Is it safe to access my account information over the Internet?
GuideStone is extremely conscious of the sensitivity of your data. We waited to offer Internet services until we were convinced we could transact business with you with full confidentiality and security safeguards in place. Our server checks each incoming connection carefully to ensure security before transmitting sensitive data.

Which browsers meet GuideStone's security requirements?
The browsers that support the level of encryption required to access your account information can be found in the technical help section.

What happens if my browser does not meet these requirements?
Our server detects your browser type and version when you log on. If your browser does not support the level of security required, you will see a notice asking you to obtain an updated version of the browser. Our server will not transmit sensitive data over a connection that is not secure. Until you upgrade, you will not be able to access your information through Online Services.

How does GuideStone keep my account information confidential and secure?
We rely on three lines of defense — on your computer, during transmission of information over the Internet and on our own computer systems.

  • On your computer — We require that you use browser software that supports the level of encryption required before transmitting sensitive data. You must log in to the Online Services area using your User ID. You must also use your Password before being able to access account information or conduct transactions. Our system automatically logs you off of the system when there is no browser activity for an extended period of time. If for any reason your secure session is interrupted, we require you to log on again to make sure it is really you.
  • During transmission — Before sensitive information is transmitted during a session, it is encrypted using some of the most sophisticated techniques available. Whether it's coming from our system or yours, transmitted information is decoded as it arrives with a code only the two systems know.
  • On our systems — Finally, your account information rests behind a very secure firewall — a checkpoint constantly monitored by our security team — to make sure your accounts are safe and secure.

How can I tell when security is active in a browser session?
Your browser is secure when a padlock icon appears in the corner of your browser or in the address bar to indicate a secure session.

Your browser is not secure when there is no padlock symbol.

What steps can I take to maximize security?
Choose your password carefully. The ideal password is easy for you to remember and impossible for others to guess.

Here are some tips for maximizing security:

  • Your password must be 8 to 32 characters in length.
  • Use numbers, letters and/or symbols in your password for added security.
  • Avoid using numbers or letters that are sequential such as 1234 or ABC in your User ID or Password.
  • Do not use anything someone else could guess easily, your birth date, the last four digits of your Social Security number or your phone number.
  • Memorize your login information.
  • We ask you to choose a unique User ID that we can use to authenticate you into the system.
  • Only you will know your Password; do not write it down or give it to anyone else. A GuideStone customer support representative should never ask you for your Password.
  • Change your password periodically — we recommend at least every six months.
  • Log off and close your browser when you have finished with a session. You will be logged off automatically if your connection remains inactive for several minutes, but it's even safer to end the session yourself. This prevents anyone using the browser's "back" button to view your personal information in your absence.

Do you collect information while I’m browsing your site?
When visiting GuideStone.org and all the companies affliated (GuideStoneRetirement.org, GuideStoneFunds.org, etc.), we use a third-party service provider to collect certain technical and navigational information, such as computer browser type, Internet protocol address (IPs), pages visited and average time spent on our websites. We also collect your “click stream data,” the paths taken as you move from page to page. This information is used for the purpose of analyzing and improving our website design and functionality and providing you with excellent service.

We do not share personally identifiable information about our participants with these third-party service providers, and these service providers do not collect such information on our behalf.