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Coronavirus

Free Benefit Resources from GuideStone Insurance Products and Services

Committed to Your Mission Even in Uncertain Days

Now, more than ever, your team wants assurance that their employee benefits are there for them. So please be assured that GuideStone® continues to monitor the ongoing coronavirus (COVID-19) pandemic and is committed to providing you with the resources you and your team need to safely navigate this crisis.

Medical Coverage

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Icon of coronavirus disease Coronavirus Testing Fees Waived

Coronavirus Testing Fees Waived

Physician-ordered testing for the novel coronavirus will be at no cost to members in all of GuideStone’s medical plans through April 21, 2021.


Coronavirus Treatment Fees Waived

Physician-ordered in-network inpatient treatment for the novel coronavirus will be at no cost to members in all of GuideStone’s medical plans through April 21, 2021.

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Icon of computer monitor Teladoc® Fees Waived

GuideStone is offering no-cost Teladoc visits for members in all of our U.S.-based Blue Cross Blue Shield plans. This includes HSA-qualified High Deductible Health Plans. This change is in place through April 21, 2021. Our friends at Teladoc are providing a helpful handout for you to share with your employees.

Get the Handout

We also encourage you to pass along these tips for using Teladoc during the COVID-19 outbreak:

  • Plan for a longer wait: Unprecedented demand has resulted in longer-than-usual wait times. While Teladoc is taking steps to manage the increased traffic, wait times will continue to be longer than usual and will fluctuate depending on time of day and geographical location.
  • Register in advance: Complete your registration and medical history by using the app or visiting the Teladoc website now. This will help expedite a visit request should one be needed.
  • Enable all notifications: When you request a visit, turn on all notifications and provide both an email address and a phone number. This allows for optimal communication regarding your upcoming visit.
  • Choose “first available” appointments: Due to the crisis, scheduled appointment availability on Teladoc is at maximum capacity. For fastest service, request a “first available” appointment to be placed in the queue.
  • Opt for a telephone call: For the most efficient appointment requests, opt for a voice-only appointment. Teladoc has a much larger pool of physicians available to respond to these requests.
  • Schedule in app or online: The most direct route to appointment requests is through the Teladoc website or mobile app.

Disability Coverage

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Icon of handicap wheelchair symbol Disability Coverage Includes Coronavirus

If your workplace offers GuideStone’s short- and long-term disability products — through our provider Unum — and covered employees receive a COVID-19 diagnosis that requires them to miss work, they will be covered. Normal waiting periods still apply.

Review Disability Coverage Information

General Information for Church and Ministry Employers

Icon of secured padlock
Icon of secured padlock HIPAA Reminder

The U.S. Department of Health & Human Services, Office for Civil Rights, explains how employers can report coronavirus information while maintaining the individual’s HIPAA privacy rights.

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