GuideStone Contact Information

You can contact us in any of the following ways:

Telephone
Call our toll-free number at 1–888-98-GUIDE (1-888-984-8433) to access to the following services:

  • A customer relations specialist, Monday through Friday, between 7 a.m. and 6 p.m. CST.
  • A translator for non-English speakers, Monday through Friday, between 7 a.m. and 6 p.m. CST.
  • Our Voice Information Processing (VIP) Service — the 24-hour interactive telephone service.

Callback
You may request a call from a customer relations specialist. Specialists are available between the hours of 7 a.m. and 6 p.m. CST.

Email
You can email Customer Relations and ask about our products and services or request specific information about your account.

Chat
You can initiate an Internet chat with a customer relations specialist Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST.

Warning: If you have Windows XP and have Service Pack 2 installed on your PC, pop-up blocking is "on" by default. Our Internet chat feature employs a pop-up dialogue box; therefore to use the chat feature, you will need to disable the pop-up blocking feature. For instructions on how to disable this feature, you can go to the Microsoft website for more information. For a temporary solution, click on the Internet chat feature and enter your name and telephone number. While hitting the "submit" button, hold down the control key. This will allow you to access the chat feature.

Mail
Use the following street address can be used for most GuideStone requests. To ensure prompt handling of your request, please include on the envelope the name of the appropriate department that will handle your request.

Main address

GuideStone Financial Resources
2401 Cedar Springs Road
Dallas, TX 75201-1498 (Map)

For insurance payments

GuideStone Financial Resources
P.O. Box 672073
Dallas, TX 75267-2073

For retirement contributions

GuideStone Financial Resources
P.O. Box 672072
Dallas, TX 75267-2072

For loan repayments

GuideStone Financial Resources
Attn: Loans
2401 Cedar Springs Road
Dallas, TX 75201-1498

For information about Traditional or Roth IRAs or Personal Investment Accounts go to the GuideStone Funds site.

2401 Cedar Springs Rd, Dallas, TX 75201
1-888-984-8433
© Copyright 1997-2014, GuideStone. All Rights Reserved.