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GuideStone Contact Information


Call us toll-free at 1-888-98-GUIDE (1-888-984-8433) Monday through Friday between 7 a.m. and 6 p.m. CST to:

  • Speak with a customer solutions specialists.
  • Access a translator for non-English speakers.
  • Use our Voice Information Processing (VIP) Service — the 24-hour interactive telephone service.

You may also schedule a call from a customer solutions specialists during normal business hours.


Email Customer Solutions to ask about our products and services or request specific information about your account.


Initiate an Internet chat with a customer solutions specialists Monday through Thursday between 7:30 a.m. and 5:15 p.m. CST and Friday from 7:30 a.m. and 4:15 p.m. CST.


The following street address can be used for most GuideStone requests; however, to ensure prompt handling, please include the name of the appropriate department to handle your request on the envelope:

Main Address

GuideStone Financial Resources

2401 Cedar Springs Road

Dallas, TX 75201-1498

Insurance Payments

GuideStone Financial Resources

P.O. Box 672073

Dallas, TX 75267-2073

Retirement Contributions

GuideStone Financial Resources

P.O. Box 672072

Dallas, TX 75267-2072

Loan Repayments

GuideStone Financial Resources

Attn: Loans

2401 Cedar Springs Road

Dallas, TX 75201-1498