GuideStone Contact Information
Web:
The GuideStone Help Center provides answers to our customers' most commonly asked questions.
Phone:
Schedule a call
(1-888-984-8433)
For information on employer-sponsored retirement accounts (e.g., 403(b) and 401(k)), mutual funds, contributions, retirement income, withdrawals and loans.
Hours of Operation: 7 a.m.–6 p.m. CST
(1-844-467-4843)
For information on insurance plans, Medicare, Medical, Life, Disability and billing.
Hours of Operation: 7 a.m.–6 p.m. CST
(1-888-473-8637)
For information on Individual Retirement Accounts (IRAs) and Investment Accounts.
Hours of Operation: 7 a.m.–6 p.m. CST
(1-844-473-8637)
For financial professionals interested in making GuideStone Funds™ available to your clients or on your platform.
Hours of Operation: 7 a.m.–6 p.m. CST
For information on receiving help from or donating to Mission:Dignity®.
Hours of Operation: Monday–Thursday, 7 a.m.–5 p.m. CST; Friday, 7:30 a.m.–4:00 p.m. CST
Email
Email Customer Solutions to ask about our products and services or request specific information about your account.
Chat
Initiate an Internet chat with a customer solutions specialist Monday through Thursday between 7:30 a.m. and 5:15 p.m. CST and Friday from 7:30 a.m. and 4:15 p.m. CST.
Mail
The following street address can be used for most GuideStone® requests; however, to ensure prompt handling, please include the name of the appropriate department to handle your request on the envelope:
Main Address
GuideStone Financial Resources
2401 Cedar Springs Road
Dallas, TX 75201-1498
Insurance Payments
GuideStone Financial Resources
P.O. Box 672073
Dallas, TX 75267-2073
Retirement Contributions
GuideStone Financial Resources
P.O. Box 672072
Dallas, TX 75267-2072
Loan Repayments
GuideStone Financial Resources
Attn: Loans
2401 Cedar Springs Road
Dallas, TX 75201-1498