GuideStone Contact Information
Web:
The GuideStone Help Center provides answers to our customers' most commonly asked questions.
Phone:
(1-888-984-8433)
For information on employer-sponsored retirement accounts (e.g., 403(b) and 401(k)), mutual funds, contributions, retirement income, withdrawals and loans.
Hours of Operation: 7 a.m.–6 p.m. CST
(1-844-467-4843)
For information on insurance plans, Medicare, Medical, Life, Disability and billing.
Hours of Operation: 7 a.m.–6 p.m. CST
(214-720-2868)
For information on property and casualty plans.
Hours of Operation:
Monday–Thursday 7 a.m.–4:30 p.m. CST
Friday 7 a.m.– 4 p.m. CST
(1-888-473-8637)
For information on Individual Retirement Accounts (IRAs) and Investment Accounts.
Hours of Operation: 7 a.m.–6 p.m. CST
(1-844-473-8637)
For financial professionals interested in making GuideStone Funds™ available to your clients or on your platform.
Hours of Operation: 7 a.m.–6 p.m. CST
For information on receiving help from or donating to Mission:Dignity®.
Hours of Operation: Monday–Thursday, 7 a.m.–5 p.m. CST; Friday, 7:30 a.m.–4:00 p.m. CST
Email
Email Customer Solutions to ask about our products and services or to make an inquiry regarding your account.
Mail
The following street address can be used for most GuideStone® requests; however, to ensure prompt handling, please include the name of the appropriate department to handle your request on the envelope:
Main Address
GuideStone Financial Resources
5005 LBJ Freeway, Ste. 2200
Dallas, TX 75244-6152
Insurance Payments
GuideStone Financial Resources
P.O. Box 672073
Dallas, TX 75267-2073
Retirement Contributions
GuideStone Financial Resources
P.O. Box 672072
Dallas, TX 75267-2072
Loan Repayments
GuideStone Financial Resources
Attn: Loans
5005 LBJ Freeway, Ste. 2200
Dallas, TX 75244-6152