Stateside & Overseas Management

2023 Benefits


Welcome to the GuideStone® family! We understand that health plans can be challenging to understand, and the information you need may seem hard to find. That’s why we've specifically designed this website to meet your needs. Here you'll find resources, forms and links to the companies we work with to provide your benefits. We're excited to serve you — whether you are serving stateside or overseas.

Note for overseas staff: To change your benefit or profile information, please send an email to your employer’s authorized benefits representative.

Stateside
Overseas
Important Contact and Plan Information

If you need to see your doctor or fill a prescription before you receive your ID card, make this information available to your provider (see download below).

Medical — Highmark Blue Cross Blue Shield

  • GuideStone group number — CQM363
  • Member number — (your Social Security number)
  • Benefit questions — 1-866-472-0924
  • Hospital or facility admissions — 1-800-452-8507
  • MyHighmark.com

For medical coverage information:

Call: 1-866-472-0924
Visit: MyHighmark.com
Download: My Highmark mobile app

Claims mailing address:
P.O. Box 1210
Pittsburgh, PA 15230-1210

Prescription Benefits — Express Scripts

  • Member Services — 1-800-555-3432
  • GuideStone group number — ABSBC01
  • RX Bank Identification Number (BIN) — 610014

Call Express Scripts at 1-800-555-3432
Visit: Express-Scripts.com
Download: Express Scripts mobile app

Dental — Cigna Dental

  • Customer Service: 1-800-CIGNA24 (1-800-244-6224)
  • GuideStone group number: 3172000
  • GuideStone HMO group number: 10112922
  • MyCigna.com

Telemedicine Provider — Teladoc

1-800-835-2362
Teladoc.com/GuideStone

ID Card, Group Number and Mobile Access Information
Telemedicine — Teladoc®

You will have access to Teladoc, a 24/7 telephone and online video service offering non-emergency consultations with certified doctors in family practice, internal medicine, pediatrics and/or emergency medicine.

This service is not intended to replace your relationship with a primary care physician; however, it may be beneficial for non-emergency medical issues and could be used in place of a visit to an urgent care center.

Members will receive a welcome packet from Teladoc with information for setting up a secure online account to utilize this service.

Teladoc operates subject to state regulation. Teladoc is not available outside the United States.

Teladdoc.com/GuideStone

How to register with TeladocTeladoc FAQs
Important Contact and Plan Information

Highmark Blue Cross Blue Shield

  • You will need your Highmark BCBS Group and Member number when registering for BCBS Global Core.
  • GuideStone group number — CQM363
  • Member number — (your Social Security number)

BCBS Global Core (International Coverage)

  • 1-800-810-BLUE (2583)
  • Call collect at 804-673-1177 if you are outside the United States
  • You will need to register at BCBSGlobalCore.com or download the Blue Cross Blue Shield Global Core mobile app.

Please download the handout below for additional guidance.

Prescription Benefits — Express Scripts

  • Member Services — 1-800-555-3432
  • GuideStone group number — ABSBC01
  • RX Bank Identification Number (BIN) — 610014

For prescription information:

Call 1-800-555-3432
Visit Express-Scripts.com
Download the Express Scripts mobile app.

Dental — Cigna Dental - Total Cigna DPPO

How to Use Blue Cross Blue Shield (BCBS) Global Core to Obtain Medical Assistance Outside the United States
Prescription Benefits — Express Scripts

An advance supply of your medication may be filled through Express Scripts prior to departure or shipped at any time to a stateside address (please allow at least two weeks for processing and shipping). Call 1-800-555-3432 or email Member Services at Express-Scripts.com to place the order. Express Scripts requires verification from your physician before sending the prescription.

An extended prescription supply is available for six months to one year, either via home delivery or a retail pharmacy.

  • Co-pays are multiplied by the day supply needed. Example: If obtaining a 1-year supply, the member will pay twelve 30 days co-pays at a retail pharmacy or four 90-day co-pays from home delivery.
  • The request will be subject to all plan provisions, including coverage management and prior authorization edits.

If you need to file an international prescription drug claim, complete the Express Scripts prescription claim form (download below) and email it to GS-ForeignClaims@Express-Scripts.com. To ensure completion of the claim, tape receipts and important claim information to the form. Include the following information with your form:

  • Date prescription filled
  • Name and address of the pharmacy
  • Doctor name or identification number
  • National Drug Code (NDC) number
  • Name of drug and strength
  • Quantity and days' supply
  • Prescription number (Rx number)
  • Dispense as Written (DAW) authorization
  • Amount paid

If you have any questions, contact Express Scripts directly at 1-800-497-4641 with an AT&T USADirect® access number or call collect at 1-804-673-1177.

Express Scripts Prescription Claim FormGS-ForeignClaims@Express-Scripts.com