Everything you need to understand your insurance coverage is right here.
Highmark BCBS (medical coverage)
Benefits Questions: 1-855-497-1230
Hospital or Facility Admissions: 1-855-497-1230
GuideStoneHealth.org*
*Members with Medicare-coordinating and Global Core plans use MyHighmark.com.
GuideStone Group Number for core plans – CQM363
GuideStone Group Number for Medicare-coordinating plans – OBF363
ID Card, Group Number and Mobile Access Information
Teladoc — (telemedicine provider) — 1-800-TELADOC (1-800-835-2362) Most GuideStone medical plans include this telemedicine option. Our alliance with Teladoc means you'll have access to U.S. board-certified doctors for general medicine all day, every day — even holidays. Visit Teladoc.com/GuideStone and set up an account using the information provided on your GuideStone ID card. You'll need to provide your insurance information and complete a brief medical history. Register your information now so it's easy for the Teladoc physician to access when you request treatment.
*Not all GuideStone plans include a Teladoc benefit. Teladoc operates subject to state regulations. Download the Teladoc access map for details.
You need to see a doctor. But your GuideStone ID card hasn’t arrived yet. Share this information with your doctor.
You can also visit GuideStoneHealth.org and create an account to print a temporary ID card.
ID Card, Group Number and Mobile Access Information
Looking for your medical plan information? Log into MyGuideStone™ or refer to your ID card for details.
Contact Information
Express Scripts (prescription drug coverage)
Member Services: 1-800-555-3432
Express-Scripts.com
GuideStone Group Number for core PPO plans – ABSBC01
GuideStone Group Number for Medicare-coordinating plans – ABSBC02
Rx Bin – 610014
ID Card, Group Number and Mobile Access Information
ID Card Information
If you need to refill a prescription without an ID card, you can share this information with your pharmacy.
You can also visit Express-Scripts.com and create an account to print an ID card.
Prescription Resources
Contact Information
Cigna (dental coverage)
Customer Service: 1-800-CIGNA24 (1-800-244-6224)
MyCigna.com
GuideStone Group Number – 3172000
GuideStone HMO Group Number – 10112922
ID Card, Group Number and Mobile Access Information
ID Card Information
If you need to visit a dentist, you can reference the plan information below:
GuideStone Group Number – 3172000You can also visit MyCigna.com and create an account to print an ID card.
Looking for your dental plan information? Log into MyGuideStone™ or refer to your ID card for details.
Dental Resources
Additional Benefits
Your dental plan offers additional benefits to help keep you healthy including the Oral Health Integration Program (OHIP), Cigna Health Rewards and more. Please view all your additional benefits here.
Contact Information
Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402
If you are unsure about your current plan, log into MyGuideStone™ to learn more.
Term Life and Accident Resources
Additional Benefits
Your term life and accident plan offer additional benefits to help you manage your coverage and your life. View a complete list of your additional benefits here.
Contact Information
Unum (life, accident and disability coverage)
Claim submission process questions – Contact your Group Plans administrator
Questions about claims that have already been submitted to Unum should be directed to Unum:
Disability Claim Service: 1-800-858-6843
Life Claim Service: 1-800-445-0402
Additional Resources
Additional benefits that come with your Disability Plan
Survivor Benefits — If you die after receiving disability benefits for 180 or more consecutive days, your survivor will receive a lump sum payment of three times your last month's gross disability benefit. Details are provided in your plan booklet.
Rehabilitation and Return to Work Program — To encourage individuals to return to work as soon as they become physically able, individuals receive an additional benefit for participating in a rehabilitation program. Details are provided in your plan booklet.
Highmark BCBS Medical Claims
Discover how to manage claims, track plan progress, and get messages on GuideStoneHealth.org. If you are enrolled in a Medicare-coordinating or Global Core plan, please visit MyHighmark.com.
Get information about filing a medical claim, coordinating medical benefits and more here.
GuideStone® knows that this is an important part of your overall well-being, so we have identified several mental health resources for you to explore.
For more information on mental health please visit GuideStone.org/MentalHealth.
If you have additional questions about your benefits please contact us.