Member Resources

Everything you need to understand your health plan and other coverages is right here.


Highmark® Blue Cross Blue Shield (BCBS®) Health Plan Resources

Contact Information

Highmark BCBS (health coverage)

ID Card Information

If you need to see a care provider, but your ID card hasn’t arrived yet, share this information with your provider.

  • Network: Highmark Blue Cross Blue Shield (BCBS)
  • Group Number: CQM363
  • Group Number for Medicare-coordinating Plans: OBF363
  • Member Number: your Social Security number
  • Benefit Questions: 1-866-472-0924
  • Hospital or Facility Admissions: 1-866-472-0924
  • Claims Address: P.O. Box 1210, Pittsburgh, PA 15230-1210
  • ID Card, Group Number and Mobile Access Information

You can also visit MyHighmark.com and create an account to print a temporary ID card.

Looking for your health plan information? Log into MyGuideStone® or refer to your ID card for details.

Health Plan Resources

*High Deductible Health Plan (HDHP) members are required to pay the full consultation fee until they have met their deductible/co-insurance requirements. Teladoc Mental Health benefits are not available on Secure Health plans. Teladoc operates subject to state regulations. Download the Teladoc access map for details.

Express Scripts® Pharmacy Benefit Services through Evernorth® Health Services

Contact Information

Express Scripts® Pharmacy Benefit Services (Prescription Coverage)

ID Card Information

If you need to refill a prescription without an ID card, you can share this information with your pharmacy.

Members on a GuideStone® health plan can visit MyHighmark.com and create an account to print an ID card, as health and prescription coverage are under one ID card. Members on a GuideStone Medicare-coordinating plan can visit Express-Scripts.com and create an account to print an ID card.

Prescription Resources

Dental Resources

Contact Information

Cigna Healthcare Dental (Dental Coverage)

  • Customer Service and Benefit Questions: 1-800-CIGNA24 (1-800-244-6224)
  • my.Cigna.com

ID Card Information

If you need to visit a dentist, you can reference the plan information below:

You can also visit my.Cigna.com and create an account to print an ID card.

Looking for your dental plan information? Log into MyGuideStone® or refer to your ID card for details.

Dental Resources

Additional Benefits

Your dental plan offers additional benefits to help keep you healthy, including the Cigna Dental Oral Health Integration Program® (OHIP), Cigna Healthy Rewards® and more. For more information related to your dental plan, check out your additional benefits.

Vision Resources

Contact Information

VSP (Vision Coverage)

  • Customer Service: 1-800-877-7195
  • VSP.com

ID Card Information

Your vision ID card is available virtually at VSP.com. You can print a member vision card if you would like one, but no ID card is necessary. Just tell your vision provider you have VSP.

Vision Resources

Additional Benefits

VSP members have access to over $3,000 in savings with Exclusive Member Extras, and thanks to your VSP® Vision Care plan, you and your family members have a hearing aid program available through TruHearing®. To get started on your hearing journey today, call 1-877-372-4040.

Term Life, Accident and Disability

Contact Information

Unum® (Term Life, Accident and Disability coverage)

  • Claim submission process questions: Contact your Group Plans administrator
  • Questions about claims that have already been submitted to Unum should be directed to Unum:
    • Life and Accident Claim Service: 1-800-445-0402
    • Disability Claim Service: 1-800-858-6843
    • If you are unsure about your current plan, log into MyGuideStone® to learn more.

Additional Resources

Additional Term Life and Accident Plan Benefits

Your term life and accident plans offer additional benefits to help you manage your coverage and your life. View a complete list of your additional benefits here.

Additional Disability Plan Benefits

Survivor Benefits: If you die after receiving disability benefits for 180 or more consecutive days, your survivor will receive a lump sum payment of three times your last month’s gross disability benefit. Details are provided in your plan booklet.

Rehabilitation and Return-to-Work Program: To encourage individuals to return to work as soon as they become physically able, individuals receive an additional benefit for participating in a rehabilitation program. Details are provided in your plan booklet.

Claims

Highmark BCBS Medical Claims

Discover how to manage claims, track plan progress and get messages on MyHighmark.com. If you are enrolled in a Medicare-coordinating or Global Core plan, please visit MyHighmark.com.

For more information about filing a medical claim, coordinating medical benefits and more, visit GuideStone.org/Claims.

Mental Health Resources

GuideStone® knows that mental health is an important part of your overall well-being, so we have identified several resources for you to explore.

For more information on mental health, visit GuideStone.org/MentalHealth.

If you have additional questions about your benefits please contact us.