Welcome to the GuideStone® family! We know that health plans can be challenging to understand sometimes, and the information may seem hard to find. And we’d like to make that easier!
That’s why we’ve brought together relevant resources, forms and links regarding your benefits. Whether you are serving stateside or overseas, we want to connect you to the right resources quickly so you can focus on the task at hand — fulfilling the ministry of sharing the Gospel.
Highmark Clarity
Clarity - your team for navigating health care. Your personal Clarity team of advocates comprises medical, benefits, and service experts who can help you understand your benefits and find high-quality health care.
Access Highmark Clarity
Teladoc® (Telemedicine Benefits)
Cigna Dental (Dental Benefits)
Medical and Dental ID Card, Group Number and Mobile Access Information
Unum (Life Insurance, Accidental Death & Dismemberment (AD&D), and Disability Plans)
For claim submission process questions, contact the benefits administrator at your organization.
For questions about life claims that have already been submitted to Unum, contact Unum through their Life Claim Service at 1-800-445-0402.
You will have access to Teladoc, a 24/7 telephone and online video service offering non-emergency consultations with certified doctors in family practice, internal medicine, pediatrics and/or emergency medicine.
This service is not intended to replace your relationship with a primary care physician; however, it may be beneficial for non-emergency medical issues and could be used in place of a visit to an urgent care center.
Members will receive a welcome packet from Teladoc, including information to set up a secure online account to utilize this service.
Teladoc operates subject to state regulation. Teladoc is not available outside the United States.
Important Contact and Plan Information
If you need to see your doctor or fill a prescription before you receive your I.D. card, make this information available to your provider:
Highmark Blue Cross Blue Shield® (BCBS) (Medical Benefits)
Claims mailing address:
P.O. Box 1210
Pittsburgh, PA 15230-1210
Express Scripts (Prescription Benefits)
Cigna Dental (Dental Benefits)
Medical and Dental ID Card, Group Number and Mobile Access Information
Teladoc® (Telemedicine Benefits)
Unum (Life Insurance & Accidental Death and Dismemberment (AD&D), and Disability)
If you have claim submission process questions, contact the benefits administrator at your organization.
If you have questions about life claims that have already been submitted to Unum, contact Unum Life Claim Service at 1-800-445-0402.
You will have access to Teladoc, a 24/7 telephone and online video service offering non-emergency consultations with certified doctors in family practice, internal medicine, pediatrics and/or emergency medicine.
This service is not intended to replace your relationship with a primary care physician; however, it may be beneficial for non-emergency medical issues and could be used in place of a visit to an urgent care center.
Participants will receive a welcome packet from Teladoc, including information to set up a secure online account to utilize this service.
Teladoc operates subject to state regulation. Teladoc is not available outside the United States.
Cigna (Medical and Prescription Drug Benefits)
For members on the Global Health 3500 who are in a country that offers the CignaLinks network, you will receive two I.D. cards:
Claims mailing address:
Cigna Global Health Benefits
Box 15050
Wilmington, DE 19850-5050
Cigna Envoy (Benefit Portal and App)
If you already have your Cigna ID number, follow the instructions on page six of the Your Cigna Journey handout.
If you do not have your Cigna ID number, please call Cigna Envoy at 800-441-2668. Please be prepared to provide the following information* to obtain assistance prior to receiving an I.D. card, including requesting an I.D. card or number:
*List names of covered dependents. If Cigna Envoy asks for an employer name, please re-direct them to search by account number.
You can find your Explanation of Benefits (EOB) on Cigna Envoy.
Unum (Life Insurance, Accidental Death and Dismemberment (AD&D), and Disability)
If you have claim submission process questions, contact the benefits administrator at your organization.
If you have questions about life claims that have already been submitted to Unum, contact Unum Life Claim Service at 1-800-445-0402.
If you need to see your doctor or fill a prescription before you receive your medical or prescription I.D. cards, provide the following information to your provider:
Medical and Prescription Drugs Account number: Global Health 3500 — 05180B002
If you have benefit questions, call (302) 797-3100 or AT&T Direct Access Code + 1-800-441-2668
For hospital or facility admissions, call (302) 797-3100 or AT&T Direct Access Code + 1-800-441-2668
Please review this detailed Cigna Pharmacy Management handout for all your prescription questions.
File a Cigna International Medical or Dental Claim
To file an international claim with Cigna International, complete the Cigna International Claim Form via one of the following options:
Submit the form through the secured member website at CignaEnvoy.com
Submit the form via fax to:
1-800-243-6998 (outside the U.S., via AT&T plus the country's access code)
1-302-797-3150 (inside the U.S.)
Mail your completed form to
Cigna Global Health Benefits
Customer Service Center
P.O. Box15050
Wilmington, DE 1985-5050 USA
Or
Cigna Global Health Benefits
Customer Service Center
300 Bellevue Parkway
Wilmington, DE 19809
Tips to speed up claims processing
Be sure to complete the claim form entirely. Provide a diagnosis or explanation of treatment on the claim form. State how and where you want reimbursement issued. Email or fax claim form and bills instead of mailing it. Save the original copies of your bills, receipts and claim form.
Highmark Blue Cross Blue Shield (BCBS) (Medical and Prescription Benefits)
· GuideStone group number — CQM363
· Member number — (your Social Security number)
BCBS Global Core (International Medical Benefits)
You will need to register at BCBSGlobalCore.com or download the Blue Cross Blue Shield Global Core mobile app. To contact them, you may call 1-800-810-BLUE (2583). You will need your Highmark BCBS Group and Member number when registering for BCBS Global Core.
Please download this handout for additional guidance.
Express Scripts (Prescription Benefits)
For additional prescription information:
For a medical Explanation of Benefits (EOB), please email HighmarkInternationalInquiries@Highmark.com and for prescription claim information, please email GS-ForeignClaims@Express-Scripts.com.
Cigna Dental (Dental Benefits)
Unum (Life Insurance, Accidental Death and Dismemberment (AD&D), and Disability)
If you have claim submission process questions, contact the benefits administrator at your organization.
If you have questions about life claims that have already been submitted to Unum, contact Unum Life Claim Service at 1-800-445-0402.
An advance supply of your medication may be filled through Express Scripts prior to departure or shipped at any time to a stateside address (please allow at least two weeks for processing and shipping). Call 1-800-555-3432 or email Member Services at Express-Scripts.com to place the order. Express Scripts requires verification from your physician before sending the prescription.
An extended prescription supply is available for six months to one year, either via home delivery or a retail pharmacy.
If you need to file an international prescription drug claim, complete the Express Scripts prescription claim form (download below) and email it to GS-ForeignClaims@Express-Scripts.com. To ensure completion of the claim, tape receipts and important claim information to the form. Include the following information with your form:
If you have any questions, contact Express Scripts directly at 1-800-497-4641 with an AT&T USADirect® access number or call collect at 1-804-673-1177.