Express Scripts

How to Contact Express Scripts

If you have questions about home delivery or your prescription benefit, please contact Express Scripts directly:

Remember to allow 14 days for the prescription order to be processed. You may need to obtain a 30-day fill at retail to sustain you.

Learn how to take control of your prescription plan.

Save Cash on Prescriptions by Understanding How Your Benefits Work

If your health benefits include a prescription co-pay:

• A 30-day supply of your prescription is available at a retail store. A 90-day supply is available through mail order.
• Specialty prescriptions are also available as a 30-day supply through mail order.

• A 90-day supply of maintenance medications may be filled at Walgreens or CVS. Please refer to the Member Choice handout for additional information.

• Maintenance drugs filled at a retail pharmacy (other than Walgreens or CVS) will include a $10 penalty after the second retail fill. The $10 penalty will not accumulate toward the deductible or maximum out-of-pocket limit.
• If the cost of your prescription is less than the co-pay, no co-pay will be charged.
• If a non-generic drug is purchased when a generic is available, you will pay the difference in the cost of the non-generic drug over its generic equivalent.

If your health benefits count prescription costs toward a deductible:

• A 30-day supply of your prescription is available at a retail store. A 90-day supply is available through mail order.
• Specialty prescriptions are also available as a 30-day supply through mail order.
• A 90-day supply of maintenance medications may be filled at Walgreens for a similar price as mail order.
• If a non-generic drug is purchased when a generic is available, you will pay the difference in the cost of the non-generic drug over its generic equivalent.

Learn How to Save Money on Your Maintenance Medication