TEAM
The Evangelical Alliance Mission

Medical — Cigna International

Customer Service: (302) 797-3100 or AT&T Direct Access Code + 1-800-441-2668

• CignaEnvoy.com
• Claims address:
• Cigna Global Health Benefits
  Box 15050
  Wilmington, DE 19850-5050 USA

Medical and Prescription Drugs (Cigna)

Account number:

• Global Health 1500 — 05180B001
• Global Health 3500 — 05180A002

Benefit questions: (302) 797-3100 or AT&T Direct Access Code + 1-800-441-2668

Note: For members on the Global Health 3500 and are in a country that offers the CignaLinks network, you will receive two ID cards:

• Cigna Global card
• CignaLinks country card

Cigna Envoy

Cigna Envoy, if you already have your Cigna ID number, follow the instructions on page six of the Your Cigna Journey handout.

If you do not have your Cigna ID number, please call Cigna Envoy at 800-441-2668. Please be prepared to provide the following information to obtain assistance prior to receiving an ID card, including requesting an ID card or number:

1. Member Social Security Number (SSN). Please share that you are stating a social security number, so they know to modify their standard search criteria.
2. Account number
3. Customer Date of Birth (Member or dependent)
4. List names of covered dependents

Important:

If Cigna Envoy asks for an employer name, please re-direct them to search by account number.

If you need to see your doctor or fill a prescription before you receive your medical or prescription ID cards, provide the following information to your provider:

Medical and Prescription Drugs

Account number:

• Global Health 1500 — 05180B001
• Global Health 3500 — 05180A002

Benefit questions: (302) 797-3100 or AT&T Direct Access Code + 1-800-441-2668

Hospital or facility admissions: (302) 797-3100 or AT&T Direct Access Code + 1-800-441-2668

Please review this detailed Cigna Pharmacy management handout for all your prescription questions.

File a Cigna International Medical or Dental Claim

To file an international claim with Cigna International, complete the Cigna International Claim Form via one of the following options:

Submit the form through the secured member website at CignaEnvoy.com

Submit the form via fax to:

1-800-243-6998 (outside the U.S., via AT&T plus the country's access code)

1-302-797-3150 (inside the U.S.)

Mail your completed form to

Cigna Global Health Benefits
Customer Service Center
P.O. Box15050
Wilmington, DE 1985-5050 USA

Or

Cigna Global Health Benefits
Customer Service Center
300 Bellevue Parkway
Wilmington, DE 19809

Tips to speed up claims processing
Be sure to complete the claim form entirely. Provide a diagnosis or explanation of treatment on the claim form. State how and where you want reimbursement issued. Email or fax claim form and bills instead of mailing it. Save the original copies of your bills, receipts and claim form.